Buyer Knowledge Base
Frequently Asked Questions
Find out what to include in a product enquiry and how to confirm order, packaging, and shipment details.
Products & Enquiries
Which products can I ask about?
Browse the product catalogue and include the product family, variant, and size you are considering in your enquiry. The team can confirm current availability and specifications.
What details should I include in a quotation request?
Share the products and sizes you need, estimated quantity, packaging preference, destination country or port, and any buyer documentation requirements.
Can I request samples?
Include your sample requirements and destination in an enquiry so the team can confirm availability, quantity, and shipping options.
Packaging & Shipping
What packaging options are available?
Packaging depends on the selected product and order. Share bagging, palletization, labeling, and handling requirements for confirmation.
Which port or shipping terms can I use?
Routing and commercial terms depend on the shipment and destination. Include your preferred destination port in the enquiry for current options.
Which documents will my shipment need?
Documents depend on the product, shipment, and destination rules. Confirm import requirements with your customs broker or relevant authority and share them with the export team.
Order Terms
What is the minimum order quantity?
Order quantities depend on product and shipment requirements. Contact the team with the variants and quantities you are considering for confirmation.
What payment terms are available?
Payment terms are confirmed in the written quotation for the specific order.
Have a Specific Inquiry Not Covered Here?
Share your product, quantity, packing, and destination requirements so the team can respond with current options.